Refund policy

Return & Refund Policy

Effective Date: March 16, 2026 Last Updated: March 16, 2026 Business Contact: alvoriaservice@gmail.com

Overview

At Alvoria, customer satisfaction is our highest priority. We have designed this Return & Refund Policy to be as transparent, fair, and straightforward as possible. Please read this policy carefully before making a purchase. By completing a purchase on our store, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

If you have any questions before or after your purchase, our support team is always available at alvoriaservice@gmail.com.

1. Our 30-Day Money-Back Guarantee

We are confident in the quality and effectiveness of our products, and we want you to shop with complete peace of mind. That is why we offer a full 30-Day Money-Back Guarantee on all purchases.

What This Means for You

If for any reason you are not satisfied with your purchase — whether it did not meet your expectations, you experienced an issue with the product, or it simply was not the right fit — you are entitled to a full refund of your purchase price, no questions asked, within 30 days of receiving your order.

Eligibility Criteria

To qualify for a refund under the 30-Day Money-Back Guarantee, the following conditions must be met:

  • Your refund request must be submitted within 30 calendar days from the date your order was delivered.
  • You must contact us at alvoriaservice@gmail.com with your full name, order number, and a brief description of your experience or reason for requesting a refund.
  • The item must have been purchased directly through our official store.
  • The refund request must come from the original purchaser using the email address associated with the order.

What Is Covered

  • Full purchase price of the product(s)
  • Any applicable taxes charged at the time of purchase

What Is Not Covered Under the Guarantee

  • Original shipping and handling fees (unless the item arrived damaged or incorrect — see Section 6)
  • Orders placed outside the 30-day window
  • Products that have been reported as misused, intentionally damaged, or tampered with

Refund Processing Timeline

Once your refund request is reviewed and approved:

  • You will receive a confirmation email within 2–3 business days.
  • The refund will be issued to your original payment method (credit card, debit card, PayPal, etc.).
  • Depending on your bank or payment provider, the funds may take an additional 5–10 business days to appear in your account.
  • In total, please allow up to 14 business days from the date of approval for the refund to fully reflect.

Note: We do not issue refunds in the form of store credit or gift cards unless specifically requested by the customer.

2. Order Cancellation Policy

We understand that sometimes customers change their minds shortly after placing an order. However, because our fulfillment system is designed to process and dispatch orders as quickly as possible, we can only accommodate cancellations within a very limited timeframe.

Cancellation Window

Cancellations are accepted strictly within 30 minutes of placing your order. After this window, your order will have entered our fulfillment pipeline and can no longer be intercepted or modified.

How to Request a Cancellation

To cancel your order within the 30-minute window:

  1. Send an email to alvoriaservice@gmail.com immediately after placing your order.
  2. Use the subject line: "ORDER CANCELLATION – [Your Order Number]"
  3. Include the following information in your email:
    • Full Name
    • Order Number
    • Email Address Used at Checkout
    • Date and Time of Purchase

Our team monitors cancellation requests closely. If your request is received within the valid window, we will cancel your order and issue a full refund to your original payment method within 3–5 business days.

After the 30-Minute Window

If the 30-minute cancellation window has passed, your order can no longer be cancelled. However, you remain fully protected under our 30-Day Money-Back Guarantee once the product has been delivered. Simply contact us after receiving your order to initiate a refund.

Important Notes on Cancellations

  • Cancellation requests sent after 30 minutes will not be honored regardless of circumstances, as orders enter automated fulfillment immediately.
  • If you placed a duplicate order accidentally, please contact us immediately — we will do our best to resolve this within the available window.
  • Cancellations are not available for orders that have already been shipped, even if the 30-minute window has not yet elapsed.

3. Damaged, Defective, or Incorrect Items

We take great care in packaging and quality-checking every order before it leaves our facility. However, on rare occasions, items may arrive damaged, defective, or incorrect due to transit or fulfillment errors. In such cases, we take full responsibility.

Reporting a Problem

If your item arrives damaged, defective, or is not what you ordered:

  • Contact us at alvoriaservice@gmail.com within 7 days of the delivery date.
  • Use the subject line: "DAMAGED/INCORRECT ITEM – [Your Order Number]"
  • Include the following:
    • Your Full Name and Order Number
    • A clear description of the issue
    • Photographs clearly showing the damage, defect, or incorrect item

Resolution Options

Upon verification, we will offer you one of the following solutions at no additional cost to you:

  • Full Replacement — We will ship a new, correct item to you free of charge.
  • Full Refund — We will issue a complete refund including original shipping costs.

The resolution method will be agreed upon between you and our support team based on your preference and product availability.

Note: Damage caused by improper use, mishandling by the customer, or normal wear and tear does not qualify under this section.

4. Non-Refundable Situations

While we strive to accommodate every customer fairly, refunds will not be issued under the following circumstances:

  • The refund request is submitted after the 30-day window from delivery has passed.
  • The product shows clear signs of misuse, deliberate damage, or tampering.
  • The product has been fully consumed and the request is based purely on personal preference after the 30-day period.
  • The purchase was made through an unauthorized third-party reseller (we can only process refunds for purchases made directly through our official store).
  • The customer fails to respond to our follow-up communications within 7 days after a refund request is initiated, causing the case to be closed.

5. Exchanges

At this time, we do not offer direct product exchanges. If you received an incorrect or defective item, please refer to Section 3 above. If you simply wish to try a different product variant, we recommend requesting a refund under our 30-Day Money-Back Guarantee and placing a new order separately.

6. Shipping Costs & Return Shipping

  • In most refund cases covered under our 30-Day Money-Back Guarantee, you are not required to return the product unless specifically instructed by our support team.
  • If a physical return is required, our team will provide you with clear instructions and, where applicable, a prepaid return shipping label.
  • If you are asked to return an item and choose to ship it without a prepaid label, return shipping costs will be at your own expense unless the item was damaged, defective, or incorrect.

7. Chargebacks & Disputes

We strongly encourage customers to contact us directly at alvoriaservice@gmail.com before initiating a chargeback or payment dispute with their bank or card provider. In almost all cases, we are able to resolve issues quickly and fairly without the need for a formal dispute process.

Initiating a chargeback without first contacting us may result in delays and could complicate the resolution of your case. We are always here to help and will work with you in good faith to find a satisfactory solution.

8. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage customers to review this policy periodically. Continued use of our store following any updates constitutes your acceptance of the revised policy.

9. Contact Us

For all return, refund, cancellation, or order-related inquiries, please reach out to our customer support team:

📧 Email: alvoriaservice@gmail.com 📋 Subject Line Format: Please use one of the following for faster processing:

  • "REFUND REQUEST – [Order Number]"
  • "ORDER CANCELLATION – [Order Number]"
  • "DAMAGED/INCORRECT ITEM – [Order Number]"
  • "GENERAL INQUIRY – [Order Number]"

🕐 Response Time: We aim to respond to all emails within 2–3 business days (Monday through Friday, excluding public holidays).

This policy is intended to protect both our customers and our business. We are committed to handling every case with fairness, transparency, and respect. Thank you for choosing Alvoria — we truly appreciate your trust.