Terms of service

Terms of Service

Effective Date: March 16, 2026 Last Updated: March 16, 2026 Business Contact: alvoriaservice@gmail.com

1. Agreement to Terms

By accessing our website, browsing our store, or placing an order with Alvoria, you confirm that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), along with our Privacy Policy and Return & Refund Policy, which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately.

These Terms apply to all visitors, customers, and users of our website and services, regardless of how they access or interact with our platform.

2. About Us

Alvoria is a direct-to-consumer brand committed to delivering high-quality products to our customers. For all inquiries, please contact us at:

📧 alvoriaservice@gmail.com

We will make every effort to respond to your message within 2–3 business days.

3. Eligibility

By using our website and placing an order, you represent and warrant that:

  • You are at least 18 years of age, or the legal age of majority in your jurisdiction, whichever is greater.
  • You have the legal capacity and authority to enter into a binding agreement.
  • You are not prohibited by any applicable law from purchasing or using our products.
  • The personal information you provide to us is accurate, truthful, and current.

We reserve the right to refuse service, cancel orders, or terminate accounts for any user who we believe does not meet these eligibility requirements.

4. Products & Services

4.1 Product Descriptions

We make every effort to ensure that product descriptions, images, and specifications displayed on our website are accurate and up to date. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

In the event that a product is listed with an incorrect price, description, or availability, we reserve the right to:

  • Correct the error and notify you before processing your order.
  • Cancel the order and issue a full refund.

4.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice. In the event your ordered item becomes unavailable after purchase, we will notify you promptly and issue a full refund.

4.3 Product Results

Individual results may vary. Any testimonials, reviews, or results displayed on our website represent individual experiences and are not guaranteed outcomes. Our products are not intended to diagnose, treat, cure, or prevent any medical condition unless explicitly stated and approved by the relevant regulatory authority.

5. Orders & Purchases

5.1 Placing an Order

When you place an order through our website, you are making an offer to purchase the selected product(s) at the listed price. An order confirmation email does not constitute acceptance of your order — acceptance occurs when we dispatch your item and send a shipping confirmation.

5.2 Order Accuracy

It is your responsibility to review your order carefully before completing checkout. Please ensure that:

  • The correct product(s) and quantity have been selected.
  • Your shipping address is accurate and complete.
  • Your contact information and payment details are correct.

We are not responsible for orders that are delayed, lost, or undeliverable due to incorrect information provided by the customer.

5.3 Order Cancellation

Orders may only be cancelled within 30 minutes of placement. After this window, orders enter our fulfillment system and cannot be intercepted. Please refer to our Return & Refund Policy for full details on cancellations and post-delivery refunds.

5.4 Right to Refuse or Cancel Orders

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases involving:

  • Suspected fraud or unauthorized transactions.
  • Errors in product pricing or description.
  • Inability to verify payment or shipping information.
  • Customers who have previously violated these Terms.

If your order is cancelled by us, you will receive a full refund to your original payment method.

6. Pricing & Payment

6.1 Pricing

All prices displayed on our website are listed in USD (United States Dollars) unless otherwise stated. Prices are subject to change at any time without notice. The price charged for your order will be the price displayed at the time of checkout.

6.2 Taxes & Duties

Applicable sales tax may be added to your order depending on your location and local regulations. For international orders, you may be subject to import duties, customs fees, or taxes imposed by your country's government. These additional charges are the sole responsibility of the customer.

6.3 Payment Methods

We accept all major payment methods as displayed at checkout. By submitting your payment information, you represent and warrant that:

  • You are authorized to use the payment method provided.
  • The payment information is accurate and complete.
  • Sufficient funds or credit are available to complete the transaction.

6.4 Payment Security

All payment transactions are processed through secure, encrypted payment gateways. We do not store, access, or retain your full payment card details on our servers.

6.5 Failed or Declined Payments

If your payment is declined or fails to process, your order will not be confirmed. Please verify your payment details or contact your bank before attempting again. We are not responsible for any fees charged by your financial institution in connection with a failed transaction.

7. Shipping & Delivery

7.1 Shipping Times

Estimated shipping and delivery times are provided at checkout and in your order confirmation email. These are estimates only and are not guaranteed. Actual delivery times may vary due to:

  • Carrier delays or disruptions
  • Weather conditions or natural events
  • Customs processing for international orders
  • High-volume periods such as holidays

7.2 Shipping Responsibility

Once your order has been handed over to the shipping carrier, responsibility for timely and safe delivery transfers to the carrier. We are not liable for delays, losses, or damages caused by the carrier. However, in the event of a lost or significantly delayed package, we will work with you to investigate and resolve the issue.

7.3 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we may offer to reship the order at the customer's expense or issue a partial refund excluding shipping costs.

8. Intellectual Property

8.1 Ownership

All content on our website — including but not limited to text, graphics, logos, images, product descriptions, videos, and software — is the exclusive intellectual property of Alvoria or its content licensors and is protected by applicable copyright, trademark, and intellectual property laws.

8.2 Restrictions

You may not, without our express written permission:

  • Copy, reproduce, republish, or redistribute any content from our website.
  • Use our brand name, logo, or trademarks in any way that implies endorsement or affiliation.
  • Scrape, harvest, or collect data from our website using automated tools or methods.
  • Modify, adapt, or create derivative works from any content on our website.

8.3 User-Submitted Content

If you submit a review, testimonial, photo, or any other content to us, you grant Alvoria a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, reproduce, and distribute that content in connection with our business and marketing activities.

9. Prohibited Conduct

By using our website, you agree that you will not:

  • Use our website for any unlawful purpose or in violation of any applicable regulations.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.
  • Submit false, misleading, or fraudulent orders, reviews, or communications.
  • Attempt to gain unauthorized access to any portion of our website, systems, or servers.
  • Introduce viruses, malware, or any other harmful code into our systems.
  • Engage in any conduct that could damage, disable, or impair our website or its infrastructure.
  • Use our platform to send unsolicited commercial communications (spam).
  • Attempt to reverse-engineer, decompile, or disassemble any part of our website software.

Violation of any of the above may result in immediate termination of your access to our services and, where applicable, referral to relevant law enforcement authorities.

10. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:

  • Implied warranties of merchantability or fitness for a particular purpose.
  • Warranties that the website will be uninterrupted, error-free, or secure.
  • Warranties regarding the accuracy or completeness of any content.

We do not guarantee that our website will be free of viruses or other harmful components, and we recommend that you maintain appropriate security measures on your own devices.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Alvoria and its owners, employees, agents, partners, and suppliers shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages.
  • Loss of profits, revenue, data, goodwill, or business opportunities.
  • Damages arising from your use of or inability to use our website or products.
  • Any unauthorized access to or alteration of your data or transmissions.

In any case, our total cumulative liability to you for any claims arising out of or related to these Terms or your use of our services shall not exceed the total amount you paid for the order giving rise to the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless Alvoria and its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in connection with:

  • Your use of our website or services.
  • Your violation of these Terms of Service.
  • Your violation of any applicable law or third-party rights.
  • Any content you submit to our platform.

13. Third-Party Links & Services

Our website may contain links to third-party websites or services that are not owned or controlled by Alvoria. These links are provided for your convenience only. We have no control over the content, privacy practices, or policies of any third-party sites and assume no responsibility for them.

We strongly encourage you to review the terms and privacy policies of any third-party websites you visit. The inclusion of any link on our website does not imply endorsement or affiliation.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using our services, you consent to the data practices described in our Privacy Policy.

We will never sell your personal information to third parties. All data collected is used solely for the purpose of fulfilling your orders and improving your experience with Alvoria.

15. Governing Law & Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict of law provisions.

15.2 Informal Resolution

Before initiating any formal dispute, you agree to first contact us at alvoriaservice@gmail.com and provide a written description of the dispute, your desired resolution, and your contact information. We will make every effort to resolve the matter informally within 14 business days.

15.3 Formal Disputes

If informal resolution is unsuccessful, any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration or small claims court, as applicable under your local jurisdiction.

15.4 Class Action Waiver

To the fullest extent permitted by law, you agree to resolve disputes with Alvoria on an individual basis only. You waive any right to bring or participate in any class action, collective, or representative proceeding against Alvoria.

16. Changes to These Terms

We reserve the right to update, revise, or modify these Terms of Service at any time at our sole discretion. When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of our website or services following the posting of any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

If a change materially affects your rights, we will make reasonable efforts to notify you via email or a prominent notice on our website.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from the remaining Terms and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Alvoria regarding your use of our website and services. They supersede all prior agreements, understandings, or representations, whether written or oral, relating to the same subject matter.

19. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please do not hesitate to contact us:

📧 Email: alvoriaservice@gmail.com 🕐 Response Time: Within 2–3 business days (Monday – Friday, excluding public holidays)

When reaching out, please use the subject line: "TERMS INQUIRY – [Your Name]" for faster routing and response.

By continuing to use our website and services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them. Thank you for being a valued Alvoria customer.